Moderator- Sherry Read
The day before yesterday, I attended the ICA Course FC-107 Power Listening 1 , and I would like to share what I have learned during the session with you:
Just like our reading material said: Coaching is a different type of conversation than those we have on a day to day basis. When coaching, the coach is listening intently to what the client is saying and feeling. It is not a two-way conversation as such. As coaches, listening is one of the most vital services we can provide. Listen for subtle changes in voice, avoidance of questions or a change in subject. If a client starts to get aggravated or angry, you are most likely touching on something. Very gently, ask the client more questions. Let the clientknow what you are really hearing, and ask if there is something more they want to say about it.
In the process, I found out the powerful strength about Appreciative Inquiry (AI) technology, Sherry asked several questions which did make me reflect on it a lot. Questions such as:
1. “I am hearing you said X, can you tell me some more about that?”
2. Listening attentively, what has to listen to? How to let the client think that coach listens
attentively wholeheartedly?
3. What does the "listening" mean to you?
4. Listening attentively in the process, how to us "being silent”? How has to practice
“ being silent”?
5. How doesn't have the manner which judges to listen attentively?
6. How to listen from the heart and pick up on all communication?
What do you think it means to “listen from the heart”?
7. With in the middle of the telephone coaching process, how many proportions can use
“silence”?
8. How can we be possible to know ourselves becomes a better listener?
What I have learned:
Being empathetic and non-judgemental: When we value the client and accept the client's feelings, we will be able to empathize more, and to offer them the gift of being heard.
There is a homework from Sherry:
1. Thank and practice a method to enhance the skill of listening attentively.
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